SYSPRO ERP USER 1000BULBS.COM REPORTS RECORD SHIPMENTS
COSTA MESA, Calif. – January 22, 2013 – SYSPRO, a developer of best-of breed, award-winning enterprise resource planning (ERP) software for on-premise and cloud-based utilization, today announced that SYSPRO ERP user 1000Bulbs.com (formal name: Service Lighting and Electrical Supplies) has announced record shipping activity for the month of December, 2012
In fact, the Texas-based Internet retailer experienced several days during which 2700 orders were shipped in an 8 hour shift.
Kim Pedersen, company founder and president, attributes the company’s ability to process record shipments to the utilization of SYSPRO ERP software, which has automated Web-based order processing and the development of highly efficient troubleshooting procedures.
Several years ago, the company selected SYSPRO ERP software from Houston, Texas-based SYSPRO reseller CSI Technologies to facilitate growth, control transactions and enhance customer service. Explains Pedersen, “We have so many transactions…that without SYSPRO, we could never complete and ship that many orders out the door. SYSPRO allows us to manage the back order process and everything else that goes into an order.”
Pedersen notes that Web-based customer orders are downloaded into SYSPRO every 20 or 30 minutes with the applicable allocation logic following. “Based on customer preferences, order status is determined, followed by indications if the product is in stock, whether the customer’s credit is okay and other pertinent order details. If the part number is problematic, the order is put into a suspense file, and a sales rep contacts the customer for clarification and verification that the customer has ordered the correct part.
Pedersen explains that SYSPRO enables 1000Bulbs.com to issue a list of proactive reports that pull data out of SYSPRO on potential issues. The reports range from a list of back orders, to bad addresses, credit card issues and so on. Customer service groups try to proactively solve the problems transparent to the customer. “If they can’t, then they will contact the customer, providing options,” Pedersen says.
Pedersen leaves no doubt that he will continue his quest to provide the “ultimate customer experience.” However, with growing sales, record shipments and numerous awards, one can assume his has already reached this lofty goal.
About CSI Technologies
CSI Technologies (CSI) is a leading provider of SYSPRO Enterprise Resource Planning Software to small and mid-size manufacturing and distribution companies. CSI was founded in 1991 and its corporate headquarters are located in Houston, Texas. CSI has built upon its expertise and understanding of the manufacturing and distribution industries to become a recognized leader in delivering integrated, mission critical business solutions
For more information, go to: www.csiti.com or call: 281-378-1539
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